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Policies and Provisions

Thank you for your purchase. We appreciate your investment in our designs and our goal is to make sure you love your new jewelry and will be happy with it for years to come .

Your jewelry is handmade in our studios. 

We stand by the quality of our work and are happy to accomodate repairs as needed. We will contact you with a quote before any work is begun. We cannot accept jewelry that has been altered by another jeweler. All our jewelry is copyrighted and may not be duplicated . 

As our jewelry is made to order we do not accept cancellations once an order has been placed.

There are no returns or exchanges on custom pieces.

Every effort is made to meet your requests. Please advise if you need by a specific date.

 

Bespoke 

We are happy to accommodate requests to custom engrave, add or subtract lengths of chain etc . 

We love to partner with you to redesign an heirloom piece or jewelry that simply sits in a drawer that doesn’t feel like you. 

Additionally, we are happy to incorporate your personal stones into your new jewelry. 

 

Wear and Care

Your jewelry should be loved and worn everyday but can get dirty due to exposure to products like lotions and sunscreen. 

We recommend cleaning with a mild soap and a toothbrush. 

Please know that metal finishes can change with normal wear and contact with perfumes, chlorine or other elements. 

Should you wish to have your jewelry refinished or cleaned we are happy use our best efforts to do so.  

 

Returns and Exchanges

A full refund is available

for in stock items within 7 days of receiving.

Please return in the same packaging you received it in.

Any returns outside of that time frame may be subject to a restocking fee. Shipping and handling charges are your responsibility .

Refunds are processed in 14 business days and credited back to the same method of payment used at purchase.

 

Shipping

Shipping is offered by UPS or Fed Ex.

Cost of 2nd day business is $20 and Overnight shipping is $40. 

Both options are indirect or direct signature required and fully insured. Please inform us if you need shipping to a PO Box .

For peace of mind

We are not responsible for the replacement cost if a stone is lost or damaged. We recommend you insure your jewelry for peace of mind.

 

Sourcing 

All of our diamonds are ethically sourced and adhere to the guidelines established by the Kimberley Process Certification.

 

Price fluctuation 

Gold prices in the marketplace fluctuate daily. We make every effort to keep our pricing the same as listed on our website however there may be instances where prices change without notice.

 

Gift certificates 

Gift cards are available for purchase and do not expire.

We will be happy to be the messenger for your gift. Please email us your sentiments and we will convey them in a handwritten card.

 

Philanthropy 

I will get you the websites so we can link the foundations 

Mauri Pioppo Fine Jewelry has been committed since its inception to supporting causes that are close to home and heart. Some of the foundations we have partnered with and donated to are 

Hope for Henry Foundation 

BCRF

Breast Cancer Research Foundation

ASPCA

NRDC

Natural Resource Defense Council 

Time for Trees

American Heart Association 

Project Angel Food

JWI Flower Project