Privacy policy

 

Your jewelry is handmade in our studios. 

We stand by the quality of our work and are happy to handle repairs as needed. We will contact you with a quote before any work is begun. We cannot accept jewelry that has been altered by another jeweler . All of our jewelry is copyrighted and may not be duplicated . 

As our jewelry is made to order we do not accept cancellations once an order has been placed.

There are no returns or exchanges on custom pieces.

Every effort is made to meet your requests . Please advise if you need by a specific date .

 

Bespoke 

We are happy to accommodate requests to custom engrave , add or subtract lengths of chain etc . 

We love to partner with you to redesign an heirloom piece or jewelry that simply sits in a drawer that doesn’t feel like you . 

Additionally we are happy to incorporate your personal stones into your new jewelry . 

 

Wear and Care

Your jewelry should be loved and worn everyday but can get dirty due to exposure to products like lotions and sunscreen. 

We recommend cleaning with a mild soap and a toothbrush . 

Please know that metal finishes can change with normal wear and contact with perfumes, chlorine or other elements. 

  

 

For peace of mind

We are not responsible for the replacement cost if a stone is lost or damaged . We recommend you insure your jewelry for peace of mind.

 

Sourcing 

All of our diamonds are ethically sourced and adhere to the guidelines established by the Kimberley Process Certification .

 

Price fluctuation 

Gold and diamond prices in the marketplace fluctuate daily. We make every effort to keep our pricing the same as listed on our website however there may be instances where prices change without notice.

 

Gift certificates 

Gift cards are available for purchase and do not expire.

We will be happy to be the messenger for your gift . Please email us your sentiments and we will convey them in a handwritten card.

 

Philanthropy / Karma Collection

Mauri Pioppo Fine Jewelry has been committed since its inception to supporting causes that are close to home and heart. Some of the foundations we have partnered with are :

Hope for Henry Foundation 

BCRF

Breast Cancer Research Foundation

ASPCA

Natural Resource Defense Council 

Time for Trees

American Heart Association 

Project Angel Food

JWI Flower Project